|
Motivation & Morale: Not One in the Same (cont.)
Though motivation and morale are closely linked, they
are different in the following ways:
| Motivation |
Morale |
| Higher motivation leads to higher morale. |
High morale doesn't necessarily result in higher
motivation, as their attitude may not encourage them
to work more efficiently. |
| Related to factors tied to the individual's performance. |
Relates to things that are a part of their work environment. |
| An individual concept - considers the differences from one
employee to the next. |
A group concept - morale can be enhanced by considering
the influences of their total work settings and people within them. |
How can you tell if an employee has a high or low morale
or needs more motivation? Does their non-verbal
communication confirm or contradict what they're saying?
Are normally outgoing and cheerful workers avoiding you?
Here are a few best practices for building a motivating
culture and measuring morale in the workplace:
| Motivation |
Morale |
- Lead by example, set the pace
- Be accessible
- Be upfront
- Cultivate joint decision making (where you can)
- Give credit where credit due
- Do the right thing
- Promote from within
- Roll up your sleeves, work along side everyone else when necessary
|
Personal Observations
-
On-the-job
-
Facilitating team meetings
-
Scheduling one-on-one meetings/conversations
-
Paying attention to voice inflections, hand gestures, eye contact
facial expressions
Company Records
-
Individual Performance
-
Turnover
-
Grievances
-
Group Output (meeting goals, performance, quality)
-
Accidents and injuries
-
Customer complaints
Surveys
-
Organizationally - Employee Engagement Survey
|
Look for more information in our next issue on how
we unintentionally can de-motivate our employees.
|
