Attitude or Qualifications? Workplace Competencies Redefined (cont.)

Emotional Intelligence in the Workplace

So how can we conceptualize a highly Emotional Intelligent workplace, if embracing the values of a company isn't enough anymore? The foundation of an emotionally intelligent workplace is one that reflects a high regard of trust, respect, authenticity, professionalism, appropriateness, and effectiveness.

In turn, employees become more receptive to their responsibilities as they enjoy a comfortable work environment, promoting a willingness to cooperate, resolve conflicts in a skillful manner, and are able to adapt to change with very little disruption in productivity.

However, while some researchers suggest that these proficiencies can be learned and strengthened, others claim it is an inborn characteristic. Establishing emotional intelligence in the workplace can begin with a simple interaction with those around us, and can be developed to the extent of transforming an entire organization having an immediate and positive impact on workplace variables including:

1. Leadership and Management effectiveness
2. Teamwork effectiveness and innovation
3. Sales performance and customer service skills
4. Employee performance such as productivity, absenteeism, job satisfaction, and loyalty
5. Occupational stress
6. Interpersonal effectiveness
7. Workforce recruitment

Look for more information in our next issue on how we unintentionally can de-motivate our employees.