Dealing with Dysfunctional Training Participants - continued

During the Training

Even the best laid plans may not prevent all forms of disruptive, dysfunctional behavior. Successful resolution of the problem is more likely if you address it as soon as it begins. Here are a few tips for dealing with disruptive behavior when it first arises and if it progresses:

• If the disruptive participant is constantly making negative comments, reflect the comments (as statements) back to the group for feedback. Avoid arguing or debating with the participant one-on-one.
• Approach the person in private during a break.
  • Explain the situation and give specific examples of the behavior.
  • Describe the negative impact the behavior is having on others or the overall learning experience.
  • Ask the participant for ideas about how he/she will react going forward.
  • Gain agreement with the participant.
  • Express confidence with the individual and appreciation for the contributions they could be making.
• If the disruptive behavior continues after you have met, approach the participant again in private.
  • Put the person "at choice." In other words, explain that there is a choice to 1) stay in the training and participate to get the most out of it, 2) stay in the training and stop the behavior or 3) leave the training and forgo credit for completion. Ask the participant for their choice.
  • In many (if not most) cases, your intervention will take care of the dysfunctional behavior. If so, rewarding and recognizing the new constructive behavior is essential in maintaining both the positive learning environment and the self-esteem of the participant.
• If all else fails and the behavior remains unresolved then as a contract trainer, you have a responsibility to communicate the issues with both the manager at your contract firm and your client company manager. At that point, a consensus regarding how to handle the situation will result in the best solution for both the client company and you as a contract trainer.

In almost all cases, applying your skills as a qualified, experienced facilitator to plan ahead, prevent any issues before they arise and deal with situations in a positive professional manner will ensure an effective and rewarding learning experience for all involved.